Client can't access their portal

Fix portal access problems for your clients.

3 min read

Client portal not working?

If a client can't access their portal, try these steps:

Is it the right link?

Get a fresh link from the client's profile

Send it again

Has it changed?

If you regenerated the link, old ones don't work

Send the current link

Ask them to:

Try a different browser

Clear cache and cookies

Check they're clicking (not copying incorrectly)

Try on a different device

If they received the link as text:

Make sure the full URL was copied

Try pasting into browser address bar

Check nothing was cut off

"Link not found"

Link may be old/regenerated

Send a fresh link

"Something went wrong"

Temporary issue

Try again in a few minutes

Contact support if persists

Click the client's portal link yourself to verify it works before sending again.

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support@remindtopay.com