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Troubleshooting
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Email reminders not sending

Troubleshoot reminder delivery problems.

3 min read

Reminders not sending?

If your reminders aren't being delivered, here's what to check:

1. Check email address

Is the client's email correct?

  • Look for typos
  • Verify with the client

    • 2. Check reminder status

    Go to the client's profile and check:

  • Was the reminder marked as sent?
  • What's the delivery status?
  • Any error messages?

    • 3. Check spam folders

    Ask your client to check:

  • Spam/junk folder
  • Promotions tab (Gmail)
  • Blocked senders list

    • 4. Bounced emails

    If status shows "bounced":

  • Email address may not exist
  • Inbox may be full
  • Get a new email from client

    • Automatic reminders not working?

    Check Settings → Reminders:

  • Is automation turned on?
  • Is it a Pro feature you don't have?
  • Is the client set to receive reminders?

    • Still having issues?

    Contact support with:

  • Client name
  • When reminder was sent
  • Any error messages

    • We'll investigate and help fix it.

    Related: Reminder delivery status

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