Email reminders not sending
Troubleshoot reminder delivery problems.
3 min read
Reminders not sending?
If your reminders aren't being delivered, here's what to check:
1. Check email address
Is the client's email correct?
- Look for typos
- Verify with the client
2. Check reminder status
Go to the client's profile and check:
- Was the reminder marked as sent?
- What's the delivery status?
- Any error messages?
3. Check spam folders
Ask your client to check:
- Spam/junk folder
- Promotions tab (Gmail)
- Blocked senders list
4. Bounced emails
If status shows "bounced":
- Email address may not exist
- Inbox may be full
- Get a new email from client
Automatic reminders not working?
Check Settings → Reminders:
- Is automation turned on?
- Is it a Pro feature you don't have?
- Is the client set to receive reminders?
Still having issues?
Contact support with:
- Client name
- When reminder was sent
- Any error messages
We'll investigate and help fix it.
Related: Reminder delivery status
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