Payment not showing as received
Troubleshoot missing payment records.
3 min read
Payment not showing?
Client says they paid but you don't see it? Let's troubleshoot.
For card payments
Check timing:
Check Stripe:
Client-side issues:
For bank transfers
Check your bank:
Mark it manually:
Payment in wrong status?
If a payment shows but status is wrong:
Client dispute?
If a client claims they paid but there's no record anywhere:
Related: Recording manual payments
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