Payment not showing as received

Payment not showing?

Client says they paid but you don't see it? Let's troubleshoot.

For card payments

Check timing:

• Payments show instantly but occasionally delay
• Wait a few minutes and refresh

Check Stripe:

• Log into Stripe dashboard
• Look for the payment there
• Check payment status

Client-side issues:

• Ask client to check their bank statement
• They may have started but not completed payment
• Card may have been declined

For bank transfers

Check your bank:

• Has the transfer actually arrived?
• Check correct account

Mark it manually:

• If money is in your bank
• Go to client profile
• Click "Record Payment"

---

Payment in wrong status?

If a payment shows but status is wrong:

• Contact support
• We can help correct records

---

Client dispute?

If a client claims they paid but there's no record anywhere:

• Ask for proof of payment
• Check date and amount
• Verify recipient details were correct

---

Related: Recording manual payments