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Stripe connection issues

Troubleshoot Stripe setup and connection problems.

3 min read2 views

Stripe connection problems

Having trouble connecting or using Stripe? Here are common issues and fixes.

Can't complete setup

Check:

  • You're using correct personal details
  • Bank account details are accurate
  • You've completed all required fields

    • Try:

  • Clear browser cache and try again
  • Use a different browser
  • Complete on desktop instead of mobile

    • Connection keeps failing

    • Sign out of RemindToPay
    • Sign out of Stripe
    • Clear browser data
    • Start fresh

    "Verification needed" message

    Stripe may need:

  • Identity verification
  • Additional business information
  • Bank statement upload

    • Check your Stripe email for specific requests.

    Already connected but not working?

    Payments not processing

  • Check Stripe account status
  • Verify bank details are current
  • Look for alerts in Stripe dashboard

    • Disconnected unexpectedly

  • Reconnect through Settings → Payments
  • Sign back into Stripe

    • Contact support

    If you're stuck:

  • Email support@nudgyspace.com
  • Include any error messages
  • Describe what happened step by step

    • Related: Connecting your Stripe account

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