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Fee handling: absorb vs pass-through

Decide who covers the card processing fee.

3 min read

Fee handling options

You have two choices for who pays the processing fee:

Option 1: You absorb the fee (default)

The client pays exactly what they owe. The fee comes out of what you receive.

Example: Client owes £100

  • They pay £100
  • Fee (3% + 20p) = £3.20
  • You receive £96.80

    • Option 2: Pass fee to client

    The client pays the amount due plus the fee.

    Example: Client owes £100

  • They pay £103.20 (£100 + fee)
  • Fee goes to payment processor
  • You receive £100

    • Setting your preference

    • Go to Settings → Payments
    • Find "Fee handling"
    • Choose your preference
    • Save

    Which should I choose?

    Absorb fees if:

  • You want simple, round-number invoices
  • Your clients expect to pay what's quoted
  • You want a smoother client experience

    • Pass fees if:

  • You want to receive the full amount
  • Your clients understand card fees
  • You've communicated this clearly upfront

    • Can I set this per client?

    Currently, fee handling applies to all clients. We're considering per-client settings for the future.

    Related: Understanding processing fees

    PreviousUnderstanding processing feesNextViewing payment history

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