Fee handling: absorb vs pass-through
Decide who covers the card processing fee.
3 min read
Fee handling options
You have two choices for who pays the processing fee:
Option 1: You absorb the fee (default)
The client pays exactly what they owe. The fee comes out of what you receive.
Example: Client owes £100
- They pay £100
- Fee (3% + 20p) = £3.20
- You receive £96.80
Option 2: Pass fee to client
The client pays the amount due plus the fee.
Example: Client owes £100
- They pay £103.20 (£100 + fee)
- Fee goes to payment processor
- You receive £100
Setting your preference
- Go to Settings → Payments
- Find "Fee handling"
- Choose your preference
- Save
Which should I choose?
Absorb fees if:
- You want simple, round-number invoices
- Your clients expect to pay what's quoted
- You want a smoother client experience
Pass fees if:
- You want to receive the full amount
- Your clients understand card fees
- You've communicated this clearly upfront
Can I set this per client?
Currently, fee handling applies to all clients. We're considering per-client settings for the future.
Related: Understanding processing fees
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