Why some reminders show as bounced
Bounced emails usually mean there's an issue with the email address.
3 min read
What does "bounced" mean?
A bounced email is one that couldn't be delivered to the recipient.
Common reasons for bounces
Invalid email address
The most common cause. The email address might:
- Have a typo (e.g., "gamil" instead of "gmail")
- Not exist anymore
- Never have been real
Full inbox
Some email providers reject new messages when the inbox is full.
Server issues
The recipient's email server might be temporarily down or blocking messages.
What to do about bounced emails
- Check the email address - Look for typos
- Contact the client - Ask for their correct email
- Update the address - Edit their profile with the right one
- Try again - Send a new reminder
Preventing bounces
- Double-check email addresses when adding clients
- Ask clients to confirm their email
- Keep contact details up to date
Repeated bounces
If an email keeps bouncing:
- The address is probably invalid
- Contact the client another way to get the right one
Related: Reminder delivery status
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