Cancellation Policy Generator

Create professional cancellation policies for your service business. Flexible, moderate, or strict - with UK-compliant wording.

No signup requiredYour data stays in your browser100% free, no hidden fees

Personalise Your Policy

Optional - adds your business details to the document

Business Name

Contact Email

Contact Phone

Policy Type

Notice & Service Settings

Required notice period

What do you offer?

Refund Settings

Refund when cancelled within notice period

Refund when cancelled outside notice period (late cancellation)

Additional Clauses

Require deposit for bookings

Add deposit terms to your policy

Include no-show policy

What happens if client doesn't attend without notice

Include late arrival clause

Sessions end at scheduled time regardless of arrival

Include emergency circumstances

Provisions for genuine emergencies

Document Preview

CANCELLATION POLICY

Cancellation Notice

Please provide at least 24 hours notice if you need to cancel or reschedule your session.

Refunds

Cancellations made with at least 24 hours notice will receive a full refund. Cancellations made with less than 24 hours notice will receive no refund, as the session time has been reserved for you.

No-Shows

If you do not attend your scheduled session without prior notice (a "no-show"), you will be charged for the full session. A first-time no-show may receive credit at our discretion.

Emergency Circumstances

We understand that genuine emergencies happen. In cases of serious illness, injury, or family emergency, please contact us as soon as possible. We will review each case individually and may offer credit or rescheduling options.

How to Cancel

To cancel or reschedule, please contact us directly as soon as possible. Please include: - Your name - The date and time of your booking - Whether you wish to cancel or reschedule

This policy is effective from 9 February 2026. Thank you for your understanding. These terms help us manage our schedule effectively and continue providing quality service.

Generated on 9 February 2026

Enforce your policy with automated reminders

Send payment reminders automatically so clients pay on time.

Set Up Payment Reminders

Consumer Rights Act 2015

When providing services to consumers (B2C), your cancellation policy must be fair and not create a significant imbalance in the parties' rights. Key points:

Terms must be written in plain, understandable language
Cancellation fees should reflect your genuine losses
Consumers have rights that cannot be excluded by contract
Unfair terms may not be enforceable

Learn more at gov.uk

Was this tool helpful?

Related Resources

RELATED TOOL

Payment Terms Generator

Complete your business terms with payment policies.

RELATED TOOL

Invoice Generator

Include your cancellation policy on invoices.

RELATED TOOL

Session Pack Calculator

Calculate optimal pricing for session packages.

GUIDE

Why You Need a Cancellation Policy

Learn how to protect your income from no-shows.

Your Privacy is Protected

All processing happens locally in your browser. We don't store, collect, or have access to your business details, client names, email addresses, phone numbers, or any information you enter. Your data never leaves your device.

We only track anonymous page views to improve our tools — no personal data, no cookies.

Clear policies work best with automated reminders

Send payment reminders automatically. Get paid on time without awkward follow-ups.

Create Free Account

Why Have a Clear Cancellation Policy?

A well-written cancellation policy protects both you and your clients. It sets clear expectations, reduces no-shows, and helps maintain a professional relationship even when plans change.

Benefits of a Good Cancellation Policy

Reduced no-shows: Clear consequences encourage clients to give proper notice
Protected income: Fair terms ensure you're compensated for reserved time
Professional image: Written policies show you run a serious business
Fewer disputes: Clear terms prevent misunderstandings

What Makes a Fair Cancellation Policy?

Under UK consumer law (Consumer Rights Act 2015), cancellation terms must be fair and not create a significant imbalance between you and your clients. This means:

Fees should reflect your genuine losses, not be punitive
Terms should be written in plain, understandable language
Clients should have reasonable time to cancel without penalty
Emergency situations should be handled with discretion

How to Use Your Cancellation Policy

Once you've generated your policy, share it with clients before they book:

Include it in your welcome pack or onboarding materials
Add it to your website and booking confirmation emails
Ask clients to acknowledge they've read it
Reference it in your terms and conditions